Politique de remboursement

1. Return and Refund Policy (Politique de Retours)

At Yasmarzi, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Return and Exchange Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email: contact@yasmarzi.com.

1. General Returns and Exchanges
If you are not entirely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or exchange. Unfortunately, after this period, we cannot accept your request.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Return and Exchange Procedure
To initiate a return or exchange, follow these steps:

  • Contact us by email at contact@yasmarzi.com, providing your order number, the item(s) you wish to return or exchange, and the reason for the request.

  • Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.

  • Carefully package the item you are returning, making sure to include the invoice or a document stating the order number.

  • Ship the item to the address we have provided. You are responsible for the return shipping costs, except in the case of a defective product or an error on our part.

  • Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, we will process the refund or exchange.

3. Refunds
Refunds will be processed within 2 days of receiving the returned item. The refund will be issued via the same payment method used for the original purchase.

Original shipping costs are non-refundable, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at contact@yasmarzi.com. We will cover the return shipping costs and arrange for a prompt refund or exchange.

5. Contact Us
If you have any questions or concerns regarding our return and exchange policy, or if you need assistance returning an item, please do not hesitate to contact us at the following email address: contact@yasmarzi.com.

Our customer service team is here to help.
At Yasmarzi, we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for trusting our brand and are committed to resolving any issues quickly and efficiently while providing you with products of exceptional quality.